Komo Workflows enable you to automate, customize, and extend your Komo experience by building powerful, no-code or low-code flows. With Workflows, you can create custom journeys for your users, integrate with external systems, and manipulate data within Komo, all without writing any code.
What are Workflows?
Workflows are a flexible automation tool in Komo that let you:
Automate business logic and user journeys
Trigger actions based on events (e.g., form submissions, prizes awarded, coupon redemptions)
Integrate with external REST APIs (send HTTP requests, receive responses, and use variables in your flows)
Manipulate data inside Komo (update user profiles, create/manage lists, tags, etc.)
Branch and conditionally route users based on data or API responses
Example Use Cases
Sync form submissions to your CRM
Trigger a webhook to your backend when a coupon is issued
Send a custom SMS notification when a user wins a prize
Enrich Contact profiles by calling an external API and saving the result in Komo
Scoping
Workflows can be “scoped” to either:
A Workspace: Run on any triggers within an entire Workspace
A Site: Run on any triggers from any card with A Site (ie. Hub)
A Card: Run on any triggers from a specific Card
Getting Started
Go to the Workflows section in the Komo sidebar in either a Workspace, Site or Card
Below is a list of available workflow triggers in Komo. Each trigger can be used to start a workflow when the corresponding event occurs. (Descriptions and details for each trigger can be fleshed out as needed.)
Contact Triggers
Trigger
Description
Contact.Identified
Contact identified
Contact.PropertyUpdated
Contact property updated
Contact.Verified.Sso
Contact verified by SSO
Contact.ListAdded
Contact added to List
Gameplay Triggers
Trigger
Description
Gameplay.Action
Gameplay action occurred
Gameplay.Ended
Gameplay ended
Gameplay.DataCaptured
Data captured (Including disqualified)
Gameplay.DataCapturedQualified
Data captured (Qualified entries only)
Gameplay.ReceiptValidationSuccess
Receipt validated successfully
Gameplay.ReceiptValidationRejected
Receipt rejected
Gameplay.TreasureHuntCheckpointCompleted
Treasure hunt checkpoint completed
Gameplay.UploadApproved
Upload file approved
Gameplay.UploadRejected
Upload file rejected
Gameplay.LiveSurveyQuestionAsked
Interactive Q&A question asked
Gameplay.LiveSurveyQuestionApproved
Interactive Q&A question approved
Gameplay.LiveSurveyQuestionRejected
Interactive Q&A question rejected
Prize Triggers
Trigger
Description
Prize.Awarded
Prize Awarded
Prize.ExtraDataCaptured
Extra Data form captured
Card Triggers
Trigger
Description
Card.CoverClicked
Card Cover Clicked
Loyalty Triggers
Trigger
Description
Loyalty.PointsAwarded
Points Awarded
Loyalty.PointsRedeemed
Points Redeemed
Loyalty.TierAdded
Tier Added
Loyalty.TierRemoved
Tier Removed
Workflow Actions
API Request, Utility & Flow Actions
Action
Description
HttpRequest
Send an HTTP request to an external REST API and use the response in your workflow
Decision
Branch your workflow based on conditions or data values
